Web StrategyA report from Forrester Research, Inc. released in mid 2004 stated that e-commerce sales will increase at a steady 19 percent year-over-year rate, rising to $229 billion in 2008 from an estimated $95.7 billion in 2003. By 2008, online retail sales will account for 10 percent of total U.S. retail sales, according to Forrester.
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According to
Nielsen/NetRatings,
shoppers spent 55 percent more online in Q4 2004 than they did in the
same period last year. Key operational issues to tackle are hosting decisions (physical connections; shopping cart, database and application technology allowed; redundancy; security and cost), design strategy consistent with brand; and selecting appropriate software and metric tools. Know what’s important to measure; don’t get bogged down in all the data … there are tons of it. Pursue linking partnerships and cooperative/reciprocal offers with industry partners. Understand and incorporate best industry practices for web page design, e.g., if a page doesn't load in 8 seconds, you'll lose 1/3 of your visitors.
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